- On rare occasion, FedEx or USPS may mishandle a package.
- Please contact us as soon as possible so that we may immediately replace the damaged item and assist you with the insurance claim.
- Always contact us through the messaging system to report the damaged item.
- Please include a picture of the damaged item.
The item I received is not as described. Now what?We want to hear from you! We take great effort to double check all measurements and describe each item we sell with 100% accuracy. We are human and occasionally make a mistake. Please let us know as soon as possible so that we can make it right.
- Please contact us as soon as possible through the messaging system.
- Attach a photo of the item that you received & photo of the shipping label and package. We use these photos to validate the claim as well as for training purposes.
about usHigh Quality Products at Amazing PricesOutdoor Supply Inc is an authorized product importer, retailer, and wholesale distributor of many brands including Intex®, Bestway®, Hardcore Water Sports®, Bradley®, Prestige®, Kokido®, SE®, X20®, and more! We believe that variety is the spice of life. That\'s why you\'ll find some of the best deals around on a wide variety of items. You\'ll find a great selection of pool supplies, Water sports apparel and equipment, camping and survival gear, and home & garden just to name a few. We work hard with our suppliers to find the best products, at the lowest prices from brands that you know and trust.
contact usQuestion about your order? - We recommend that you ask all questions BEFORE you place a offer on any item.
- We are happy to try to accommodate last minute special requests.
- Please always use the messaging system to contact us about your order.
- DO NOT leave notes attached to your PayPal payment or personal email address.
- DO NOT send emails to our PayPal email. They will be filtered and will not be read.
- We always check our messages before sending your item.
responseWe give you positive response immediately after we receive your payment. If you have not received response from us, please let us know and we will take care of it right away.
We strive to provide all of our customers with a quality product at a very low price while providing a five star customer experience.
If, for any reason, you feel that we have not earned five stars in each response category, please contact us and give us the opportunity to meet or beat your expectations.
No matter the season, we\'ve got you covered.
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