• All orders shipped within two business days.
• Expedited shipping options available.
• Items carefully packed to prevent shipping damage.

We accept payment by Credit / Debit cards entered on only.

• All returns must be made within 30 days of purchase.
• Product must be returned in its original condition and in its original packaging. Products NOT returned in original condition will be sent back to you.
• If you return a product for a size or style exchange, you are responsible for the return and exchange shipping fees. We recommend that you use a traceable shipping method. During the return shipment for lost or damaged items, we are not accountable for it.
• After your merchandise is returned and it meets our return criteria listed below you will receive a full refund for the product. Shipping costs will not be refunded. If you made your purchase with a credit card, credit will be applied to that card.
• Boots may be returned, if upon receipt of your order, you determine the sizing is incorrect. Your sizing decision and the acceptance of your boots must occur before you put them in service and within 45 days of purchase. Boots returned with any evidence of use will be sent back to you and credit denied
• Helmets may be returned, if upon receipt of your order, the helmet is not what you expected or does not fit properly. You must make this decision before you put your helmet into service, install decals, mark your name on the helmet, or make any other alterations to the helmet. Do not remove any protective coverings from the faceshield, goggles or Bourke flip eye-shields until you decide to keep the helmet. Helmets returned with any indication of use, including perspiration marks on the liner will be sent back to you and credit denied.
• Items that have been put into service and are thought to be defective fall under the manufacturer’s warranty, if there is one available. The item will need to be returned to TheFireStore.com. We will send it to the manufacturer for evaluation. Repair, a replacement, or a refund will be at the discretion of the manufacturer based on the results of their evaluation.
• For orders more than 30 days old, contact us via to obtain an RMA number to send the item back to us for replacement. After the item is received by us for processing, we will send out a replacement unit.

TheFireStore is the largest distributor of fire and public safety products in the world. Our product assortment is unmatched. We have over 40,000 items in-stock and ready to ship from all the brands you know and love. We are staffed by firefighters and first responders, so we know what is important to you. Give us a try today!